Book a new shoot: enter the property address, choose the property type, select your service(s), set the surface area where it applies, pick a date and time, and pay. You get instant confirmation.

Book several services in one order: add photos, video, drone, and Matterport to the same booking for one property — one visit, one order, and bundle discounts apply automatically where eligible.

Book multiple properties at once: set up bulk or portfolio bookings across several addresses; for large multi-property or multi-city jobs, our team can coordinate it under one account.

Add to an existing order: before the shoot, open the order to add extra services or coverage.

Confirm an order is booked: a confirmed shoot shows in your list with its date, time, and a confirmation email — so you always know it's locked in.

Track your orders: in real time — every shoot moves through confirmation, capture, editing, and delivery, with status updates as it goes.

Reschedule: move a shoot to a new date or time, free more than 6 hours before the appointment.

Cancel: cancel a shoot from its Cancel tab; refundable amounts return to your account as credits (free within 15 minutes of booking).

View and download: open My shoots → See shoot → All my products, then view your photos and choose your download option (full-resolution, web-sized, MLS-ready, and so on).

Media library: every shoot you've ordered, stored long-term with unlimited storage, organized by property and project, always showing the latest version.

Re-download anytime: your content stays in your library, so you can come back to it whenever you need.

Share: send any asset directly to brokers, assistants, managers, or external partners, each with their own access rights — no emailing large files around.

Editing and retouching: request specific edits or object removals (cables, logos, watermarks) on delivered photos; our team confirms with a quote where needed.

Virtual staging: select delivered photos, choose a style option, and submit your request for a quote.

Add-on products: order Matterport, drone, floor plans, or extra photos on the relevant shoot or order.

Invoices: view and pay them from the billing area of your account.

Balance: check it and see your invoice history in one place.

Payment: manage payment methods and use Shoootin credits toward new bookings.

Add users: under My Account → Users, each with their own access rights.

Set permissions: by area (Shoots, Users, Invoicing) or apply a ready-made profile, so each person can do exactly what their role needs.

Edit, block, or remove users as your team changes.