💡 We'll help you fix it. Most concerns are resolved quickly by our in-house editing team, and you're never charged for a result that doesn't work.
The fastest path is to request a change from your dashboard, so the same team that produced your media can make it consistent with the rest of your delivery.
Start with an edit or revision
Many issues — exposure, color, a distracting object, a video tweak — are handled in editing rather than a new shoot. You can request edits and revisions directly from your Shoootin account, and our post-production team handles them promptly:
Photos: brightness, contrast, or color adjustments, and removals like a cable, reflection, stain, or sign.
Video: trimming clips, adjusting music or text overlays, or updating branding.
Virtual staging: furniture swaps, color changes, or decluttering.
To send a photo request:
Open the shoot → go to "View my photos".
Use the Editing request option → select the images and describe the change.
See How do I make a photo editing request? for the full steps.
Virtual staging that misses the mark
If a virtual staging result isn't what you expected, we'll fix it — you're not charged for a result that doesn't work.
Premium and Renovation staging: each include a re-edit.
Any staging job: describe what's off and our team will adjust it.
If the shoot itself has a problem
If the issue is something editing can't solve — for example, rooms or angles that were missed, or a quality problem with the capture itself — contact our team as soon as you notice it. Share your order and the specific photos or areas involved, and we'll review it with you and work out the best way to make it right.
⚠️ The sooner you flag it, the easier it is to resolve, so reach out as soon as you've looked through your delivery.
Need help? → Message us through the in-app chat, email [email protected], or call +1 (929) 406-1429.