💡 Start with a few quick checks. Most issues clear up this way. If it's still not working, contact us and we'll help.
Can't log in?
Right email: make sure you're using the email linked to your account, the one you booked with.
Typos: double-check for typos and caps lock. Passwords are case-sensitive.
Password: if you're not sure your password is correct, reset it. See Managing your password.
Several accounts: if your company has several accounts or team logins, confirm you're signing into the right one.
The website or app won't load properly
Refresh the page or restart the app.
Check your internet connection.
Update the app to the latest version (App Store / Google Play), or update your browser.
Try a different browser, or clear your browser cache. On mobile, try the website instead of the app (or vice versa).
Something looks off — a change isn't showing
Log out and back in.
If a change you made on the website isn't showing in the app (or the other way around), wait a moment and refresh. If it still doesn't update, contact us.
Still stuck? Contact us
Tell us the following, it helps us fix it faster:
What you were trying to do
The device and browser you're using
Any error message you saw
Reach us via live chat, [email protected], or +1 (929) 406-1429.